tag:status.signwell.com,2005:/historySignWell Status - Incident History2024-03-28T22:22:55-07:00SignWelltag:status.signwell.com,2005:Incident/198262052024-01-24T00:45:36-08:002024-01-24T22:55:18-08:00DDoS Related Downtime<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>00:45</var> PST</small><br><strong>Resolved</strong> - DDoS attack mitigated and SignWell fully operational now. We're continuing to monitor.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>00:00</var> PST</small><br><strong>Identified</strong> - DDoS attack against SignWell. Working with AWS to resolve as quickly as possible.</p>tag:status.signwell.com,2005:Incident/185394972023-09-18T20:39:52-07:002023-09-18T20:39:52-07:00Services Not Available<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>20:39</var> PDT</small><br><strong>Resolved</strong> - Site is more stable and all services operational at this point. Performance should continue to improve over the next hour.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>19:41</var> PDT</small><br><strong>Update</strong> - AWS has reported that they've completed all updates needed and things will come back online and continue to improve in stability, but since there's a backlog of activity, they expect it to take some time to fully recover and feel stable (estimate was continual improvement over the next 2 hours).</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>Update</strong> - AWS states they're working to fully resolve zones and have an ETA of 60 to 90 minutes right now. We're directing services to run out of any available zones as soon as they're ready.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:52</var> PDT</small><br><strong>Monitoring</strong> - Services were briefly up but it looks like AWS is still having issues, so we're closely monitoring the situation.</p>tag:status.signwell.com,2005:Incident/185377902023-09-18T14:12:31-07:002023-09-18T14:28:28-07:00Services Not Available<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:12</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:11</var> PDT</small><br><strong>Update</strong> - All services are back up and operating as normal. Very sorry about the trouble today!</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>13:27</var> PDT</small><br><strong>Update</strong> - AWS continues working on a fix and they say they're making progress.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>12:32</var> PDT</small><br><strong>Update</strong> - AWS states they've identified a potential of the root cause and are taking action to restore service.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>11:54</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>11:32</var> PDT</small><br><strong>Monitoring</strong> - Amazon Web Services (AWS) is experiencing network connectivity issues. This impacts all SignWell services. They're investigating and we're in communication with them. We'll update our status once we have more information or we're back up. Sorry for the inconvenience.</p>tag:status.signwell.com,2005:Incident/160959532023-02-10T18:17:29-08:002023-02-10T18:19:57-08:00Site Down in Certain Locations<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>18:17</var> PST</small><br><strong>Resolved</strong> - Issue has been resolved with AWS DNS and everything should be working now.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>17:55</var> PST</small><br><strong>Update</strong> - Some locations around the world are OK, this seems to be an issue with AWS DNS, we've checking with them on a resolution for the locations that can't access the site.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>17:30</var> PST</small><br><strong>Investigating</strong> - We're currently looking into the problem and will post an update as soon as we know more. Sorry about the inconvenience!</p>tag:status.signwell.com,2005:Incident/96241382021-10-21T11:30:00-07:002022-03-24T17:39:11-07:00Temporary Slowdown<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>11:30</var> PDT</small><br><strong>Resolved</strong> - We experienced about 20 minutes of high activity slowing things down. Everything should be back to normal.</p>tag:status.signwell.com,2005:Incident/78856252021-08-31T15:52:42-07:002021-08-31T15:52:42-07:00Infrastructure issues<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>15:52</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>15:51</var> PDT</small><br><strong>Update</strong> - Everything is operational again. Thank you for your patience!</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:48</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:20</var> PDT</small><br><strong>Investigating</strong> - We're currently experiencing infrastructure issues with our host (Amazon AWS). They're aware of the problems and are working to get everything back. We'll update once everything is back up. We're sorry about the trouble and any inconvenience this has caused.</p>tag:status.signwell.com,2005:Incident/65182162021-03-02T15:10:00-08:002021-07-20T11:28:10-07:00Intermittent issues with some document setup functionality<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>15:10</var> PST</small><br><strong>Resolved</strong> - Some customers may see issues setting up or uploading documents.</p>tag:status.signwell.com,2005:Incident/53285302020-08-24T14:00:00-07:002021-07-20T11:28:10-07:00Uploads May Be Delayed<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>14:00</var> PDT</small><br><strong>Resolved</strong> - In some cases, processing of document uploads were delayed. Everything should be working correctly now. Sorry for the inconvenience!</p>