Resolved -
This incident has been resolved.
Mar 30, 13:09 PDT
Identified -
We have identified the cause of this issue. A WAF (Web Application Firewall) rule was incorrectly blocking API requests for some customers.
Mar 30, 13:07 PDT
Update -
We are continuing to investigate this issue.
Mar 30, 13:03 PDT
Investigating -
We are currently investigating reports of errors affecting document generation for custom customers via the API. Some API requests may be failing or returning unexpected errors during this time.
Mar 30, 12:41 PDT