We have identified the cause of this issue. A WAF (Web Application Firewall) rule was incorrectly blocking API requests for some customers.
Posted Mar 30, 2026 - 13:07 PDT
Update
We are continuing to investigate this issue.
Posted Mar 30, 2026 - 13:03 PDT
Investigating
We are currently investigating reports of errors affecting document generation for custom customers via the API. Some API requests may be failing or returning unexpected errors during this time.